When does CRM at your organization lead to this type of behavior?

When its done better. Click below to see if this can happen to you.

What’s the secret to happier clients and more successful CRM implementations?

FOCUS ON BUSINESS PROCESS AND USER ADOPTION FIRST. TECHNOLOGY SECOND

You don’t have to have a Ph.D. in Rocket Surgery to know that putting people first is key element to success.
Its why we focus on business process and user adoption first, technology second.
It’s a philosophy that’s lead to more successful CRM implementations, happier clients and part of what Gartner highlighted when they profiled us among an elite group of eight CRM consultants.

Our Areas of Specialty

Manufacturing & Distribution

See how having customer data in the right hands helps you better manage the most complex account and channel organizations.

Healthcare

Explore how you can improve outcomes, lower costs, and ensure compliance with everyone using the right information to make better decisions.

Business / Professional Services

Learn how you can win and retain more clients by better managing your resources before and after the sale.

Nonprofit

Envision each person in your organization understanding all of your constituents from donors to advocates, so that everyone can better achieve your mission together.

“The one goal where we would not accept failure was achieving 100% usage of the system, as in prior attempts that was what prevented us from realizing the full potential of CRM.  Sakonent helped us to rally our leadership and users as owners of the system, build and execute a company-wide communication plan about CRM, and develop an ongoing training program.”

- BLAKE CHADICK, Parksite

We are a team of dedicated CRM consultants
and committed strategists.

WHO WE ARE

Composed of consultants, engineers and business analyts, all of us at Sakonent enjoy helping organizations achieve their goals through CRM technologies. We. Know. CRM.
  • Darius Vaskelis
    Darius VaskelisCEO

    Darius Vaskelis is Sakonent’s chief executive officer and has been since co-founding Sakonent’s in 2009. In his role is draws on his extensive professional experience in consulting and CRM technologies, and his responsibilities include promoting a unique forward-thinking culture.

  • Akif Rahman
    Akif RahmanCOO

    Akif Rahman is founder and chief operating officer of Sakonent. He has over 20 years of CRM consulting experience with companies that include Ernst & Young, LLP and Inforte. Much of that time was involved in Call Center CRM implementations with a focus on CTI.

  • Masroor Ahmed
    Masroor AhmedCFO

    Masroor Ahmed is responsible for corporate finance, accounting and treasury functions at Sakonent. Prior to this, he held various roles at Physicians Interactive, a healthcare technology company, including senior roles in finance and product strategy.

Our Process

01 / FLIGHT PLAN

Work together to better define your vision, strategy, scope, timeline, metrics, benefits, and investment in order for sales, marketing, and customer service to reach their goals.

02 / BUSINESS PROCESS & USER DESIGN

Help you prioritize and define your needs to support and reinforce your business processes, tying them to best practices around how your users should interact with a CRM system.

03 / BUILD & VALIDATE ITERATIONS

Cycle through developing a part of your solution, and validating that it meets your needs providing a chance to course-correct when it’s required to meet your objectives.

04 / DELIVER & DEPLOY

Work with you so that before everything is placed into production, training is delivered and cut over activities are managed so that the finished solution yields the right results.

See how we helped NTN Bearing

It was a classic case of a manufacturer who was not interested in growing their business simply by cutting costs. The solution was opening up sales channels and aligning sales and marketing using Saleforce CRM.

Evangelical Lutheran Church in America

Changing with the times is a common challenge in many nonprofit organizations and the ELCA is no exception. We delivered a constituent management solution that provided a single system for all constituent interactions, streamlining their processes and consolidating data system while improving team-to-team collaboration.

“Sakonent emphasizes that business process and user adoption come first, technology second. Sakonent believes that CRM projects are business projects, not IT projects, and thus, they succeed or fail based on business goals, rather than IT metrics. Sakonent positions itself as the trusted advisor of the business manager. Small and nimble, Sakonent can adapt rapidly to the changing CRM environment.”

-  Gartner “Competitive Landscape:  Salesforce.com CRM Services, North America and Western Europe”

Providing value to our clients via
business process and CRM optimization.

OUR EXPERIENCE

We have fifteen years of experience selling, implementing and supporting the leading CRM technologies along with helping clients build their own custom CRM solutions using platforms like Salesforce, Microsoft and open platforms.

CRM Strategy

Starting with road maps and flight plans, to business process re-engineering, to release management or organizational change management, our consultants build bridges between IT and sale, marketing and customer service.

CRM Integration

We as “no man is an island,” your CRM system and processes work best when you take into account the connections required to surrounding systems and processes to reach your goals.  We’ve seen it all, from modern integration platforms to manual mainframe batches, and can help you find the best answer.

CRM Implementation

Combining the best of waterfall and agile approaches, including leveraging global delivery and fixed-fee/fixed-timeframe engagements, our consultants deliver projects for CRM clients to desktops and mobile devices around the world.

CRM Application Management

Unlike most financial, operational or logistic systems, CRM is market-facing so has to always be changing with the markets.  Our global delivery model allows for cost-effective ongoing support, maintenance and new phases so you don’t have to ramp your team up and down.

312.326.9000

 INFO@SAKONENT.COM  233 S WACKER DR SUITE 4850
CHICAGO IL 60606, USA, EARTH, MILKY WAY, UNIVERSE

Contact us today to see how
our experts can help you

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